Dora Isabel Serafim da Silva
Place of Work: OC
She comes to the process as a witness. She has worked at the OC
as a cleaner for six years. She works from 10.00 to 18.00 with
Sundays and Tuesday afternoons off. Lunch break is from 13.30 to
She cleans the apartments that are allocated to her and she
works alone. She cleans the "cottage" buildings which are small
houses with independent entrances. The are all in the Garden
section and dispersed around the resort. There are 11 eleven
cottages, none of them have a direct view of the apartment where
the disappearance occurred.
When questioned, she says that her daily routine is the
following: at 10.00 she goes to the laundry next to the Tapas
area at which moment one of her superiors (Marina, Bernadette,
Francisca) gives her the keys to the apartments she will clean.
After the morning shift she returns to the laundry where she and
her colleagues have lunch. After lunch they go back to their
At 18.00 she returns to the laundry where she hands the keys
over to her superior. She says the keys are kept in special
safes and that the superior checks to see they are all there.
As far as she knows there is only one copy of the keys in the
laundry, thinking there must be copies in the reception.
She did not see the McCann family or anything or anyone strange
in the resort.
On the day of the events she was at home with her family, having
left work at 18.00.
She heard about the events on the 4th May from her superior.
She said that her superior, who already had photocopies of the
girl's photograph asked her and her colleagues to check the
apartments and surrounding areas. They were accompanied by
officers from the GNR during the searches.
She worked in the following cottages that day: 17, 19, 20, 25,
29, 30, 40, 41, 42, 43 and 46.
She specifies that she checked and cleaned , 19, 25, 29, 30, 40,
43 and 46.
She did not find anything significant during the searches.
Reads, ratifies, signs.