RECEPTIONIST 08 MAY 07
569 to 571 Witness statement
of Luisa Ana de Noronha de Azevedo Coutinho 2007.05.08
03-Processos Vol III
Pages 569 - 571
TRANSLATIONS BY INES
Luisa Ana de Noronha de Azevedo
Place of work: Ocean Club
She has been a receptionist at the
Garden for 1 year, but has worked
The OC Garden reception has less
functions than the main reception
and deals with subjects relating to
activities (Pool, Tennis) etc and
She points out that the family in
question came via Mark Warner and
this company takes care of all
relations with clients and there is
practically no contact between the
clients and reception.
She adds that this family (McCann),
like all MW clients had half-board,
that is breakfast and dinner. For
dinner the guests could choose
between two restaurants, the Tapas
and the Millenium, the first being à
la carte and the second a buffet
service, clients make their choice
not only because of the food but
because of the proximity of the
restaurant to their accommodation.
She says that the guests told her
that the Tapas was of better quality
but that it was difficult to reserve
there as a MW guest as the MW daily
quota was of only 20.
In this concrete case the reasonable
option was the Tapas as the distance
was only 40 metres from the
accommodation as opposed to 200 m
from the Millenium.
She remembers that on Sunday 29th
April one of the elements of the
group arrived with the child
Madeleine McCann, she does not know
his name and can only say that he
was male and tall and thin and that
he approached her to request a
booking for the whole group, for the
whole week and always at 20.30.
When questioned, she confirms that
the man was not the father of the
girl but one of the members of the
group whom was often seen in his
The man justified his request by
saying that the group had many small
children whom they would leave alone
when they went to dine. She said
that at intervals some two parents
would go to the apartments to see if
everything was OK.
The deponent made some comments
about the request, saying that the
Tapas received many requests and
that MW only had a quota of 20 per
day, but upon the insistence of the
guest she managed to make the
She confirms that it was possible to
see the apartment from the
restaurant, including the window of
the sitting room.
She does not know in which bedroom
the children were sleeping but upon
being informed that it was on the
opposite side of the apartment she
confirmed that it would be
completely out of sight from anyone
at the restaurant.
That the most viable solution would
be to leave the children with a baby
sitter, which is the procedure
normally adopted by clients.
Regarding the question as to the
availability of the baby sitting
service between 19.30 and 23.30, she
confirms that the service exists and
that it is free of charge.
When questioned, she says that she
does not understand, as the service
is free, why the parents of
Madeleine McCann did not use it.
When asked she says that the contact
with this family was normal, like
with other clients and describes
them as "nice".
With regard to the date of the
disappearance she says that she
worked from 09.00 to 19.00 and only
returned at 08.00 on 4th May.
It was on this day at 08.30 when she
arrived that she was informed about
the disappearance by colleagues.
She only knows what third parties
have told her and from what she has
seen in the press.
She never saw anything strange.
During this interview she provided a
book with the reservations for the
No more was said, reads, ratifies
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