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RECEPTIONIST |
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579 to
581 Witness
statement of Rita Cristina
Rosa dos Santos Silva
2007.05.08 |
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Processos Vol
III Pages 579-581 |
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TRANSLATIONS BY INES |
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03_VOLUMEIIIa_Page_579 |
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03_VOLUMEIIIa_Page_580 |
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03_VOLUMEIIIa_Page_581 |
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Witness Statement
Rita
Cristina Rose dos Santos Silva
Place of Work: Ocean Club
Profession: Receptionist
She has worked in the OC resort
since February 2001 exercising her
functions as receptionist.
That for about a year, she has
worked with reservations.
That her work location is the 24
hour reception—the main reception of
the Ocean Club resort and in the
reservation section located on the
second floor of the same building.
Her normal hours of work are varied.
When she works in reservations, she
normally works Mondays, Tuesdays and
Wednesdays, between the hours of
09H30 to 13H00 and from 14H30 to
18H00, when the administrative
services section close.
When working as a receptionist, her
work hours are 08H00 to 16H00, with
a lunch break, and sporadically from
16H00 to 24H00.
Her work duties are carried out in
the building that houses the main
reception of the OC resort.
That she became aware of the
situation, (referring to the missing
child), at around lunch time
(12H00/13H00), from the television.
She immediately contacted the OC
reception and the situation was
confirmed to her by one of her
colleagues.
On 03.05.2007, the date the child
went missing, she was not working,
nor did she work on Friday, and
returned to work on 05.05.2007
around 07H30.
That on 03.05.07, she headed towards
the main reception, in order to
collect her pay. She left the OC
around 14H00.
That she does not know the child's
family and only got to know them via
the media.
That she does not remember having
served the family of the missing
child, referring that the family in
question did not pass by the Ocean
Club reception as they were Mark
Warner clients.
After their arrival by bus/minivan,
Mark Warner clients go directly to
their apartments. In doing so, they
are accompanied by Mark Warner
employees who complete their
check-in.
After the clients are left at their
apartments, Mark Warner delivers
their identification, including a
copy of passports or the passport
itself, to the Ocean Club reception,
which concludes the registration of
the guest(s).
Mark Warner is a British Tour
Operator and began working at the OC
in 2006.
According to what she understands,
this business works exclusively with
English tourists.
That the apartment where the family
stayed was assigned to the family
given the typology and
characteristics of the same, without
knowledge of whether they have been
guests previously.
That in the case of children or
babies, special conditions are often
requested, namely cots, high chairs,
etc., and these conditions are taken
care of by the Ocean Club or by Mark
Warner, depending to which agency
they booked with.
In the [McCann] case, their needs
were taken care of by Mark Warner.
Concerning the keys to the
apartments of Mark Warner clients,
the keys are given by the OC
reception to Mark Warner who gives
them to the clients.
The same is the case with an access
card which allows for access to all
the services of the OC. This card
too, is treated as is the keys
(above) and is handed out one per
person. Mark Warner hands these
cards to its clients.
These access cards are given to each
client (including babies and
children), and besides permitting
access to services offered by the
Ocean Club, is equally used for
buying drinks and food.
Later, these charges are added to
the respective apartment.
That in the days prior and after the
disappearance of the child, she did
not detect any suspicious situation,
abnormal or different nor were
comments made to her regarding any
such situation.
That she is unaware of any detail or
information regarding the
disappearance of the child, nor does
she possess any information that
could help find the child.
And nothing more was said.
Reads, ratifies, signs.
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